Return Policy
At Bonsai Heirloom, we are committed to providing 100% customer satisfaction with every order. If for any reason you are not completely satisfied with your bonsai tree, we offer a hassle-free return policy to ensure your peace of mind.
30-Day Satisfaction Guarantee
If your bonsai tree arrives in less-than-perfect condition, dies, or you are simply unhappy with your purchase within 30 days of delivery, we will provide a replacement or issue a full refund—no questions asked.
How to Initiate a Return or Replacement
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Contact Us: Initiate a replacement or return at returns.bonsaiheirloom.com within 30 days of receiving your order.
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Provide Details: Share your order number and a brief explanation of the issue. Photos of the bonsai may be requested to help us assess the situation.
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Choose Your Option: Let us know if you’d prefer a replacement bonsai or a full refund.
Conditions for Returns
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Returns or refunds are applicable only within 30 days of delivery.
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Bonsai trees must be returned in their original pot.
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We reserve the right to request the bonsai tree be returned for evaluation before issuing a refund or replacement (shipping costs will be covered by us if applicable).
Additional Support
If you need assistance with bonsai care to prevent issues, our team is always here to help with expert guidance. Your satisfaction and the health of your bonsai are our top priorities.
For any questions or concerns, don’t hesitate to contact us at support@bonsaiheirloom.com. Thank you for choosing Bonsai Heirloom!